Description:
Hiring Customer Service Specialist
- Location: Dubai
- Number of Openings: 1
- Visa- To be provided
Responsibilities:
- Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
- Make outbound calls to obtain feedback on services. Keep records of customer interactions recording details of complaints, comments, and inquiries.
- Maintain monthly MIS reports of customer feedback and recommended action plans.
- Follow up to ensure that appropriate action has been taken on customer requests and complaints.
- Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
- Get feedback and Quality Assurance on identified or unidentified issues.
- Minimum Qualification and Experience: 1 to 3 years’ experience.
- Bachelor’s degree.
- Experience working with Multi-National Company preferred.
- Customer service experience within UAE desired.