Customer Service Supervisor

Description:

We are seeking a proactive and motivated Customer Service Supervisor to lead our Reward System Department. In this role, you will handle escalations, oversee team performance, and ensure top-notch service delivery for all customers.

✅ Key Responsibilities:

• Supervise and guide the customer service team within the reward system department
• Manage escalated queries and resolve customer issues efficiently
• Ensure consistent delivery of high-quality service
• Monitor team performance and provide coaching to improve service outcomes
• Collaborate with other departments to streamline processes and enhance customer experience

✅ Requirements:

• 3–5 years of experience in customer service leadership
• Strong problem-solving and decision-making skills
• Passion for delivering excellent customer service
• Excellent communication and interpersonal abilities
• Ability to motivate and manage a team effectively