Customer Support

Description:

Our unwavering dedication to the principle that 'customers come first' has allowed us to add real value to the company. We operate as Technical Account Managers when we are on site and make valuable contributions to our clients because of our expertise within Bloomberg. We also collaborate closely with Bloomberg Technical Operations teams. We pride ourselves in offering an excellent customer solution focused service. We seek to listen, understand and pre-empt client needs as well as deliver personal, on-the-ground assistance. We are also core to spotting gaps and opportunities and implementing changes.

We will trust you to:
 

• Be a hardworking learner - there is always something new happening at Bloomberg
• Maintain an outstanding level of customer service, internally and externally
• Ensure all work is logged and updated using our ticketing system
• Have the ability to work under stress and multitask effectively
   

You should have:
 

• Great communication skills, including spoken/written English and Arabic (preferred)
• Good listening and problem-solving skills
• Ability to work on call for occasional evening or weekend work
• A valid driving license