Description:
We are looking for a Customer Support Representative to assist our customers with product and service inquiries, technical support, and problem resolution. You’ll be the first point of contact for customers, delivering timely, accurate, and helpful responses via phone, email, chat, or social media.
Key Responsibilities:
- ● Respond promptly to customer inquiries through various channels (phone, email, chat, etc.)
- ● Provide accurate, valid, and complete information by using the right tools and resources
- ● Resolve product or service issues by clarifying the customer’s complaint, determining
- the cause, and offering appropriate solutions
- ● Escalate unresolved issues to the appropriate internal teams
- ● Maintain customer records and update account information as necessary
- ● Follow communication procedures, guidelines, and policies
- ● Identify and assess customers’ needs to achieve satisfaction
- ● Provide feedback on the efficiency of the customer service process
- ● Contribute to team goals and suggest improvements to enhance customer experience
- Requirements:
- ● Bachelor’s degree preferred
- ● Proven customer support or client service experience is a plus
- ● Strong written and verbal communication skills
- ● Ability to stay calm under pressure and handle challenging customer interactions
- ● Strong problem-solving skills and attention to detail
- ● Ability to work independently and as part of a team
- ● Flexibility to work in shifts, including weekends or holidays, if required