Description:
We are seeking an experienced Project Coordinator to support Data Center Infrastructure and IT Operations projects for our client in Dubai. The ideal candidate should possess strong coordination, documentation, change management, and infrastructure support experience, with the ability to work closely with technical teams, vendors, and stakeholders.
The candidate will be responsible for coordinating server deployments, restoration activities, change management processes, and ensuring smooth execution of project deliverables.
Key Responsibilities
Infrastructure & Data Center Coordination
- Coordinate Out-of-Band (OOB) configuration and management of HPE Physical Servers.
- Work with infrastructure teams to ensure server deployment, commissioning, and operational readiness.
- Track hardware installation, rack & stack activities, and server configuration tasks.
- Maintain infrastructure documentation, asset inventories, and configuration records.
Backup & Recovery Operations
- Coordinate and support data restoration activities from Tape Drives and Backup Systems.
- Liaise with backup administrators and application owners during restoration exercises.
- Monitor restoration progress and ensure successful completion within agreed timelines.
- Document restoration procedures, test results, and recovery reports.
Change Management
- Create, track, and manage Change Requests (CRs) in ServiceNow.
- Ensure all changes are properly documented, reviewed, approved, and implemented as per ITIL processes.
- Coordinate CAB approvals and implementation schedules.
- Maintain change records and post-implementation reports.
Project Coordination
- Coordinate activities between infrastructure, security, application, vendor, and operations teams.
- Track project milestones, risks, issues, and dependencies.
- Prepare status reports, meeting minutes, action trackers, and project dashboards.
- Follow up with stakeholders to ensure timely completion of project tasks.
Documentation & Reporting
- Maintain project documentation, SOPs, implementation plans, and runbooks.
- Prepare weekly and monthly project status reports.
- Ensure compliance with organizational standards and governance requirements.
Required Skills & Experience
Technical Skills
- Experience with HPE Physical Servers and Data Center Infrastructure.
- Understanding of iLO (Integrated Lights-Out) and Out-of-Band Management.
- Knowledge of Tape Backup and Recovery Solutions.
- Hands-on experience with ServiceNow Change Management.
- Basic understanding of Windows Server, Linux, Storage, and Networking concepts.
Project Management Skills
- Experience coordinating IT Infrastructure or Data Center projects.
- Strong stakeholder management and communication skills.
- Ability to manage multiple tasks and priorities.
- Experience with ITIL processes and Change Management frameworks.
Preferred Qualifications
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- ITIL Foundation Certification preferred.
- PMP, Prince2, or equivalent project management certification is an added advantage.
Desired Candidate Profile
- 5–10 years of experience in IT Infrastructure Operations, Data Center Projects, or Technical Project Coordination.
- Excellent communication and documentation skills.
- Ability to work independently and coordinate with cross-functional teams.
- Strong problem-solving and organizational skills.
- Experience working with enterprise customers and managed service environments.