Description:
Our client is a leading FMCG business who are seeking to hire a Desktop Engineer. The position is based in Dubai
The main responsibilities for this role are as below
- Building, installing, configuring, analysing, and troubleshooting Windows and Mac OS .
- Need to support all kinds of L1 support related with OS and Hardware of laptop and Desktop
- Knowledge in managing Collaboration Systems and Apps like Video Conference Systems Teams and Zoom respectively.
- Supporting new employees by setting up their workstations and telephone configurations
- Good Knowledge in Active Directory
- Knowledge in Microsoft Office 365 and its Apps like Outlook Word, Excel, PowerPoint etc.
- Maintenance, and upgrades of operating systems for server and workstation environments.
- Knowledge in the ITIL process for handling Asset management solutions.
- Collaborating with other members of IT, to ensure that our services meet operations SLA.
What we are looking for?
- Manage the Level 1 support in maintenance and troubleshooting hardware, including, printers, mobile devices etc.
- Basic networking knowledge for handling L1 support on networking devices like switches, ADSL Modem, CCTV etc.
- Driving License is mandatory