Description:
Hiring Desktop Support Engineer
Job Description:
- Trouble shooting of all types of #Hardware (Desktop/Laptop/Printers), software application & Networking problems.
- Installation and configuration of Windows based operating systems & Patch management, software update and monitor the system status and unwanted software.
- Configuring & #troubleshooting of Desktop/Laptops for L2 level & Managing data backup and recovery.
- Configure & Troubleshooting of TCP/IP settings & connectivity problems for client computers and add them to domain.
- Exposure in Active Directory user creation & deletion
- Managing windows server 2008 and 2016 Active Directory services, configuring windows servers & Installing different roles on the server.
- Installation and Managing Windows patches for client systems and servers.
- Installation, Configuration and Monitoring of virus issues through Endpoint Protection antivirus.
- Installation and configuration of physical server – RAID Servers
- Responsible for monitoring, maintenance, and support of Windows Server 2008/2016 environments & managing Physical servers.
- Installation and configuration of VPN clients.
- Hands-on experience on server imaging/restoring with acronis tool.
- Managing team of Desktop engineers and coordinating them close the Users tickets within SLA.
- Maintaining Asset Management life cycle & should be strong in Excel.
- Resolving tickets within the SLA which is raised from End User side. Providing support through onsite support/Remote support & On call support.
- Hand on experience in Incidents, Service requests and change request based on ITIL Process.
Required Candidate profile
- Experience 5 to 7 years’ experience in End-users/Server Support.
- Any Bachelor’s degree / diploma or equivalent
- Certification in MCSE/ CCNA /ITIL
- Willing to support under 24/7 support
- Excellent interpersonal and communication skills (Verbal and Written) and result oriented
- Good verbal & written communication skills
- Valid #UAEdrivinglicense
- Experience required 2 Years in UAE .
- Notice period : Immediate / 15 Days / 30 Days