Director Of Client Relations

Description:

The Role:

• Execute CRM strategies with a focus on encouraging user engagement, retention and loyalty.
• Set daily objectives and schedules for the team to achieve and exceed company productivity.
• Assist the team in addressing client concerns and devising timely solutions
• Oversee client satisfaction and quality assurance across various departments, initiating and managing corrective action plans.
• Assess CRM and its services from the client’s point of view, handle client complaints and reporting efficiently.

Team Supervision:

• Organise and supervise the work of the assigned team to ensure that all work is carried out in an efficient manner, which is consistent with operating procedures and policy.
• Provide on-the-job training and constructive feedback to enhance the team's processes and soft skills, supporting their overall development.
• Promote the organisation’s values and ethics in all activities, fostering a value-driven culture.

Some of the Perks:

• Competitive salary (based on experience) + performance bonus.
• Fantastic location and luxury offices.
• Work for a huge and reputable Real Estate group.
• Opportunities to progress within a market leading business.