Description:
Gaia Living Real Estate is seeking a highly accomplished Operations Director for a full-time, senior leadership position to provide strategic and operational oversight across the company’s real estate activities in Dubai. This role requires a seasoned real estate professional with deep market expertise, strong governance standards, and a proven track record of managing complex real estate operations within a regulated environment.
Key Responsibilities
- Provide full operational oversight of all real estate functions, including sales, leasing, secondary market, off-plan, and client services
- Design, implement, and continuously improve operational policies, procedures, and internal controls
- Lead, develop, and evaluate senior managers, brokers, and operational teams to ensure high performance and compliance
- Ensure full compliance with RERA, DLD, AML, KYC, and all applicable UAE regulatory frameworks
- Establish KPIs, reporting structures, and performance management systems across departments
- Drive operational efficiency, cost control, and scalability as the business grows
- Work closely with shareholders and executive leadership on strategic planning, forecasting, and expansion initiatives
- Monitor market trends, competitor activity, and regulatory changes to support informed decision-making
- Oversee CRM systems, broker performance frameworks, onboarding processes, and training standards
- Represent the company in high-level negotiations, strategic partnerships, and key client engagements
Candidate Requirements
- Minimum 3-5 years of progressive experience in real estate, with significant exposure to the Dubai market
- Proven experience in a senior management or director-level full-time role within a real estate brokerage or property firm
- Comprehensive knowledge of all Dubai real estate areas, including primary and secondary markets
- Strong understanding of UAE real estate laws, brokerage operations, compliance, and reporting requirements
- Knowledge of the UK real estate market is highly desirable
- Demonstrated ability to lead large teams and manage multi-department operations
- Strong commercial, analytical, and financial acumen
- Excellent leadership, communication, and stakeholder-management skills