End User Support Engineer

Description:

VaporVM is seeking a skilled End User Support Engineer to join its IT team in the UAE. This opportunity is ideal for an IT professional with hands-on technical support experience and a strong background in troubleshooting end-user systems and enterprise IT environments.

The selected candidate will provide Level 1 and Level 2 technical support, resolve hardware and software issues, manage user accounts, and ensure timely resolution of support requests while maintaining high service standards.

Key Responsibilities:

• Provide Level 1 and Level 2 technical support to end users.

• Troubleshoot hardware, software, networking, and Microsoft 365-related issues.

• Support Active Directory/Entra ID, VPN, Wi-Fi connectivity, and user account management.

• Manage IT support tickets and resolve issues within agreed service level agreements (SLAs).

• Assist with employee onboarding, offboarding, and IT asset management.

• Escalate complex technical issues to the appropriate teams when necessary.

Requirements:

• Degree/Diploma in IT, Computer Science, or equivalent experience.

• 2–5 years of experience in IT or End User Support.

• Good knowledge of Windows operating systems, Microsoft 365, networking, and Active Directory.

• Strong troubleshooting, analytical, and communication skills.

• Strong knowledge of:

 • Windows operating systems

 • Microsoft 365

 • Active Directory/Entra ID

 • Networking, VPN, and Wi-Fi support