Description:
We are looking for a highly motivated Field Service Engineer II, currently located in Abu Dhabi, United Arab Emirates to join our team!
How You'll Contribute
- Provide on-site services to one primary account and other customer sites as needed. On-site services include the repair and installation of company instrumentation, the operation of instruments when needed and the management of lab inventories
- Review technical reports and documents from customers. Analyze issues with technical staff to find root cause and communicate next steps and timelines to customers
- Maintain records of tool configurations pertaining to hardware, software, consumables, and application releases
- Manage customer interface with research and development groups. Maintain a working relationship with customers and instill confidence and credibility in our company and product
- Exceed customer expectations of service, support, and the product
- Summarize and communicate issues to development engineers for triage and participate in root cause analysis investigations
- Other job duties as assigned
Qualifications, Skills, Knowledge & Abilities
- BS in scientific or engineering field
- 2-5 years of relevant engineering or field service experience. Preferred in biotech or capital equipment industry
- Experience in electro-mechanical assembly, server installations, and instrumentation troubleshooting
- Skilled at interpreting technical documentation and schematics (electrical, wiring, fluidic, and mechanical drawings)
- Talented at building prototypes from preliminary drawings and schematics
- Ability to work independently and in a group; good people skills
- Meticulous, detail oriented and excellent organizational skills
- Excellent verbal and written English communication skills are required
- Motivated and willing to work in a fast-paced environment as part of a hard-working and multidisciplinary team
- Must be eligible and willing to travel in UAE and internationally, including to the USA for training and meetings in head office. Holding a valid driver license is required. Estimated travel up to 20% of the time