Front Desk Agent

Description:

Swiss Connect Solutions is currently hiring Front Desk Agents on behalf of prestigious 5-star hotels in Dubai. This is an exciting opportunity for individuals passionate about hospitality and customer service to be part of a luxurious and international hotel environment.

We are looking for professional, courteous, and well-presented individuals who can ensure a welcoming guest experience from the moment of arrival through to departure. Ideal candidates will have strong communication skills, a calm demeanor under pressure, and the ability to manage check-ins, guest requests, and inquiries efficiently.

Key Responsibilities:

• Welcome guests with warmth and professionalism upon check-in and assist them throughout their stay.

• Handle guest check-in and check-out processes smoothly using hotel systems.

• Manage bookings, reservations, and room assignments.

• Provide accurate information about hotel services, amenities, and local attractions.

• Handle guest complaints or concerns with discretion and a problem-solving attitude.

• Coordinate with other hotel departments to ensure excellent service delivery.

Key Requirements:

• Bachelor’s Degree holder.

• 2 to 3 years of experience in a front desk or guest service role, preferably in a 4-star or 5-star hotel.

• Excellent communication and interpersonal skills.

• Proficiency in English; knowledge of other languages is a plus.

• Professional appearance and a customer-oriented mindset.

• Ability to work in a fast-paced and diverse hospitality environment.

What’s Offered:

• Basic Salary: AED 2000 per month

• Additional Perks: Service charge and company-provided accommodation

• Location: International 5-star hotel, Dubai, UAE