Front Desk Receptionist

Description:

The Tower Plaza Hotel Dubai is seeking a professional and customer-focused Front Desk Receptionist to join its hospitality team. This role is ideal for individuals who are passionate about delivering exceptional guest service and creating a welcoming experience for every visitor.

The successful candidate will serve as the first point of contact for hotel guests, providing courteous assistance, supporting front desk operations, and ensuring a high standard of customer service in a five-star hospitality environment.

Key Responsibilities:

• Welcome and assist guests with a professional and friendly approach.

• Manage front desk and reception operations efficiently.

• Handle guest inquiries and provide accurate information.

• Support check-in and check-out procedures.

• Maintain a positive guest experience through excellent customer service.

• Coordinate with hotel departments to ensure smooth daily operations.

• Follow hotel policies and maintain professional standards at all times.

Requirements:

• Previous hotel front office or reception experience preferred.

• Excellent communication and customer service skills.

• Professional appearance and positive attitude.

• Ability to work flexible shifts.

• Strong knowledge of:

    • Front office and reception procedures.

    • Customer service and guest relations.

    • Hotel management systems (preferred).