Front Office Associate

Description:

STORY Hospitality is seeking a friendly, professional, and customer-focused Front Office Associate (Receptionist) to join the team at Al Maya Island & Resort in Abu Dhabi. This full-time, on-site opportunity is ideal for hospitality professionals who are passionate about delivering memorable guest experiences from arrival through departure.

As the first point of contact for guests, you will oversee daily front desk operations, assist with reservations and guest requests, coordinate with multiple departments, and ensure every visitor enjoys a seamless and welcoming stay. The role requires excellent communication skills, attention to detail, and a commitment to outstanding customer service.

Key Responsibilities:

• Welcome guests and manage smooth check-in and check-out procedures.

• Respond to guest inquiries, requests, and concerns in a professional and courteous manner.

• Maintain accurate guest records, reservations, villa allocations, and profiles using OPERA PMS.

• Process payments, handle cash transactions, and complete cashier closing procedures accurately.

• Coordinate with Housekeeping, Reservations, Sales, and other departments for arrivals, departures, and VIP guests.

• Monitor room and villa status while preparing daily operational reports.

• Manage reception emails, pending guest requests, and shift handover documentation.

• Promote resort facilities, services, and events while encouraging guest feedback.

• Keep the reception area clean, organized, and fully operational.

• Follow all security, safety, hygiene, and confidentiality policies while supporting additional tasks assigned by management.

Requirements:

• Diploma holder.

• Minimum 1 year of Front Office or Reception experience in the hospitality industry, preferably within a resort.

• At least 2 years of hands-on experience with OPERA PMS.

• Basic computer proficiency.

• Fluency in both Arabic and English.

• Excellent customer service, communication, and problem-solving skills.

• Ability to work flexible shifts and remain composed in a fast-paced environment.

• Willingness to relocate to or commute to Abu Dhabi.

Strong knowledge of:

• OPERA Property Management System (PMS)

• Front Office and Reception Operations

• Guest Relations and Customer Service