Description:
Hiring for Global IT Service Desk
Work Location : Abu Dhabi
Experience: 4+ Years
Job description:
- At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
- Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
- Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
- Ability to understand and follow technical documentation
- Use of remote Control/Remote Desktop applications such as Remote Assistance, TeamViewer, PCAnywhere, Go2MyPC, etc.
- Using a call tracking or IT service management System.
- Ability to maintain focus and handle multiple tasks or conversations at the same time
- Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
- Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
- Able to fix the systems – Mac book, IPhone, Androids, PC Desktops
- Able to diagnose the systems. And to fix it.