Guest Relations Officer

Description:

Raine & Horne Dubai is a progressive and successful vacation rental agency handling all facets of short term rentals. Due to continued expansion we are currently seeking a Guest Relations Officer for our Dubai operations. with a sincere passion to succeed and for customer service in general. HOSPITALITY background and valid UAE driving license is essential.

Duties & Responsibilities

• Handling reservation enquiries and bookings
• Guest Check In / Out
• Able to work under pressure and rotating weekend roster
• Excellent guest relation skills and solution focused
• Good communication and interpersonal skills
• Ability to work in a team
• Resolve guests complaints
• General administrative duties
• Excellent verbal and written communication skills and an ability to communicate well at all levels.
• Valid UAE driving license and personal car required

The successful applicant will need take a professional approach to customer service and thrive on going above and beyond to ensure guests have a memorable stay. You come from a guest relations background, ideally within the hotel sector, and your attention to detail and ability to multi-task will see you thrive in this role.

Benefits

• Salary : AED 4,500 - 5,000
• Modern office and systems
• Friendly working environment
• Career development & progression opportunities