Guest Service Agent

Description:

• Meet Targets and Objectives: Strive to meet and exceed set targets and objectives while adhering to established work schedules and budgets.
• Participate in Daily Briefings: Engage in daily briefings to ensure a thorough understanding of apartment statuses, enabling us to provide guests with the most up-to-date information and service.
• Report Incidents Promptly: Immediately report any accidents, injuries, or unsafe work conditions to the appropriate managers to ensure swift resolution and maintain a safe environment.
• Maintain Professional Appearance: Present yourself with a clean and professional appearance at all times, ensuring that uniforms and personal grooming meet company standards.
• Ensure Confidentiality: Safeguard proprietary information and maintain confidentiality in all interactions, respecting the privacy of guests and colleagues alike.
• Protect Company Assets: Take responsibility for the protection of company assets, ensuring their proper use and maintenance.
• Assist Individuals with Disabilities: Offer assistance to individuals with disabilities, ensuring they have equal access to our services and facilities.
• Communicate Clearly: Use clear and professional language in all communications, whether speaking in person, over the phone, or in written correspondence.
• Telephone Etiquette: Answer telephones promptly and courteously, adhering to established etiquette standards to provide a positive experience for callers.
• Build Positive Relationships: Foster positive working relationships with colleagues and guests alike, contributing to a harmonious and supportive team environment.
• Support Common Goals: Collaborate with team members to achieve common goals, offering assistance and encouragement where needed to ensure collective success.
• Comply with Quality Standards: Adhere to quality assurance standards in all aspects of our service delivery, maintaining excellence and consistency across the board.

Qualifications :

• Customer Service Experience specifically in Hospitality field. Experience working at Holiday Homes is a plus.
• Has valid UAE driver's license and own car.
• Communicating in English lanuage is mandatory and any additional languages commonly spoken can be advantageous for enhancing guest experiences and facilitating communication.
• Excellent interpersonal skills to interact effectively with guests, colleagues, and stakeholders from diverse cultural backgrounds.
• Problem-Solving Abilities.
• Meticulous attention to detail to ensure accuracy in administrative tasks, reservation management, and guest interactions.
• Effective time management skills to prioritize tasks efficiently.
• Knowledge of Local Area.
• Awareness and respect for cultural differences, ensuring interactions with guests and colleagues are inclusive and culturally sensitive.