Description:
How does your working day look like …
- Provide a friendly and delightful “How’s it going – to - See you later” for each guest during every interaction
- Demonstrate high product knowledge about the hotel, its facilities, along with surrounding areas to assist with guest inquiries
- Manage guest requests by familiarizing oneself with arrivals (both VIP and non-VIP), Traces, and arranging necessary collaterals
- Liaise with other departments to ensure guest’s requests are promptly actioned & resolved - Display respect for guest privacy by following 25hour privacy policies
- Follow and complete all tasks of the Shift Task List on a daily basis
- Actively offer hotel services and upsell to maximize revenue - Process all financial payments as per 25hour Credit Policy
- Adhere to all 25hours cashiering and cash handling procedures at all times - Handle customer complaints and feedback according to “Oops! Its messed up” Handling Guest Complaint SOP, ensuring complaints are recorded accordingly , and escalated to the Supervisor and Manager on Duty where applicable.
- Adhere to company and departmental grooming standards - Be aware of the hotels emergency procedures - Comply with hotel security, fire regulations and all health and safety legislation Profile
Qualifications
Your personality counts more than your CV …
- Vocational certificate or diploma in hotel business and/or anyone with the passion and drive to work in the sector
- Previous Hotel Experience (through studies or work experience) in a five star hotel.
- Proficiency in English (speaking, reading & writing), extra language (Arabic, Russian, Mandarin or any European Language) is an advantage
- Proficient computer skills for Outlook Emails, Excel, Word and Power Point presentation, OPERA knowledge preferred
- Multi able to converse and resolve guest complaints/issues in a calm and professional manner
- Detail oriented, organized and very flexible with working extended hours.
- Energetic with a positive attitude tasking Skills