Guest Service Agent

Description:

ACT Hotel & 72 Hotel are seeking a friendly and professional Guest Service Agent to join their hospitality team in Sharjah. This role is ideal for individuals who enjoy creating memorable guest experiences and providing excellent customer service in a fast-paced hotel environment.

The successful candidate should have strong communication skills, a professional attitude, and a guest-focused approach. Applicants who are flexible with working shifts, including weekends, and are passionate about hospitality are encouraged to apply.

Key Responsibilities:

• Welcome guests and provide professional assistance throughout their stay.

• Handle guest inquiries, requests, and concerns in a timely and courteous manner.

• Ensure a smooth check-in and check-out experience for guests.

• Provide accurate information about hotel services and facilities.

• Maintain high standards of guest satisfaction and service quality.

• Coordinate with other hotel departments to ensure excellent guest experiences.

Requirements:

• Previous hospitality or customer service experience is preferred.

• Excellent communication skills and a professional attitude.

• Well-groomed appearance with a guest-focused approach.

• Ability to work flexible shifts, including weekends and holidays.

• Strong interpersonal skills and the ability to work in a team environment.

Strong knowledge of:

• Guest Relations

• Customer Service

• Hotel Operations

• Communication Skills

• Hospitality Standards