Description:
The HCM Sr Solution Advisor Specialist brings well-developed solution and business process knowledge to customers by demonstrating a compelling vision of the future with SAP SuccessFactors/HCM partner solutions. The ideal candidate will have strong presentation skills, deep knowledge of SuccessFactors portfolio, and the ability to engage with stakeholders at all levels. The individual will act as a subject matter expert on SuccessFactors, staying current on product updates, new features, and industry trends.
Account Team Engagement
- Engage with customers early in the sales cycle by matching customer needs and vision to SAP SuccessFactors solutions and qualifying the opportunity against a probability of success.
- Manage the business process discovery to provide a foundation for the solution recommendations and support the business capability mapping, technical discoveries, and the case for change.
- Support new sales and adoption by providing solution-specific expertise and competitive differentiation.
- Provide expertise to the account team and to the development of the account strategy.
- Contribute to creation of overall theme and competitive differentiation (value wedges) and execute dry runs.
- Engage customers through impactful storytelling.
- Provide answers to customer / internal SAP team inquiries concerning solution topics focusing on driving customer success and business outcomes.
- Embrace consistent messaging and employ digital assets in all customer engagements, including recorded demos, presentations, microsites, and other reusable content.
Customer Lifecycle Engagement
- Effectively transition the deal to on-boarding teams / partner / Field Services.
- Drive adoption by continuing to sell the vision and impact of SAP's solutions post-selection.
- Provide expertise through the customers' successful deployments and realization of value, as required.
Experience & Educational Requirements
- 10-15yrs of relevant professional experience with large, IT organizations/multi-national software
- SAP SuccessFactors certification is preferred, with a proven ability to apply product knowledge to customer-specific use cases.
- Expertise in one or more SuccessFactors modules (Employee Central, Time, Payroll, Talent Management)
- Strong technical acumen and understanding of HR processes and workflows.
- Working knowledge of Cloud, Hosted Services, and SAAS (software as a service)/ PAAS (platform as a service)/ IAAS (Infrastructure as a Service) models, cloud-based commerce/ business networks.
- Ability to work collaboratively in a team-oriented environment while being self-motivated to take initiative.
- Ability to engage through storytelling.
- Fluency in Arabic