Head Waiter

Description:

We are looking for a Head Waiter/ Waitress to be responsible for the overall flow and management of the Front of House. This includes training and managing junior staff members, stocking the dining room before and after service and maintaining strict standards of hygiene and cleanliness across the restaurant.

An integral part of your responsibilities will be customer service and your complete guidance on servers, dine-in, takeaway, pick-up, plus table services to guests within the dining space or entering or exiting the restaurant.

Implement a strategy to generate higher revenue through up selling & recommendation techniques.

Oversee guests’ orders and invoices via POS system where necessary.

Notify any lack of equipment and service material.

Respond quickly and positively to any complaints from guests during service.

Education
• High school or equivalent education required
• College diploma/degree preferred
Experience


• 2-3 years previous restaurant, bar and/or 5-star hotel experience, along with strong team engagement

Technical / Functional Competencies
• Ability to use Micros
• Understanding local health and municipal regulations