Helpdesk Coordinator

Description:

Hiring Helpdesk Coordinator

We are looking for a highly organized and customer-focused Helpdesk Coordinator to oversee and manage our daily IT support operations. If you have hands-on experience with ITSM tools and a passion for delivering efficient technical support, we want to hear from you!

Key Responsibilities:

• Serve as the first point of contact for all IT-related queries and support requests.
• Log, track, escalate, and close incidents and service requests using ITSM tools.
• Coordinate with internal teams to ensure timely resolution and follow-up.
• Maintain communication with users throughout the support process.

Qualifications:

• Bachelor’s degree in Computer Science, IT, or a related field.
• Minimum 3 years of experience in an IT Helpdesk or Support Coordinator role.
• Proven experience working with ITSM tools.

Knowledge & Skills:

• Strong understanding of the ITIL framework (ITIL certification is a plus).
• Familiar with remote desktop tools, basic hardware/software troubleshooting.
• Working knowledge of Active Directory, Windows OS, and ticket escalation processes.

Job Type: Full-time

Location: Abu Dhabi, UAE