Description:
Maintain a friendly and diplomatic relationship/manner with all prospective guests who wish to enter the restaurant or bar at all times
- Ensure all reservation information is properly documented including time, date, number of covers, name/room number and contact number
- Prepare table allocations from reservation book before respective meal period seating
- Ensure guests are graciously shown to their tables within a reasonable time of their reservation
- Adhere to hotel door policies and restrictions, including local and federal age guidelines aligned with liquor licensing
- Guarantee there is host/hostess coverage at the reception/welcome desk at all times
- Guarantee that the phone is answered within 2 rings in a courteous and helpful manner
- Ensure door policies concerning the entry of guests and these are adhered to at all times
- Ensure that seating is fair for all service staff
- Perform related duties and special projects as assigned
Qualifications
- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand restaurant or lounge
- Enter and locate work related information using computers and/or point of sale systems
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast paced environment and have a high level attention to detail
- Strong verbal and written communication skills in English
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwor
- First name *