Insurance Coordinator

Description:

A healthcare organization in Dubai is seeking a motivated and customer-focused Insurance Coordinator to join its team. This junior-level position is ideal for candidates with strong administrative skills, a professional attitude, and a solid understanding of UAE health insurance procedures.

The selected candidate will manage front desk operations, coordinate with insurance providers, process pre-authorizations, and provide excellent support to patients and medical staff. The role requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced healthcare environment.

Key Responsibilities:

• Process insurance pre-authorizations for consultations, investigations, procedures, and other medical services.

• Coordinate with insurance companies regarding approvals, claims, and related inquiries.

• Manage daily front desk and reception operations efficiently.

• Assist patients with insurance-related questions and documentation.

• Maintain accurate patient records and insurance documentation.

• Coordinate effectively with doctors, therapists, patients, and insurance providers.

• Deliver professional and friendly customer service at all times.

Requirements:

• Certified Medical Coder (CPC) certification is mandatory.

• Good knowledge of UAE health insurance policies and e-claim processes.

• Strong communication, interpersonal, and organizational skills.

• Ability to multitask and manage front office responsibilities effectively.

• Customer-focused with a professional and positive attitude.

• Healthcare or insurance industry experience is an advantage.

• Fluency in English is required. Knowledge of Hindi, Malayalam, and Telugu is an added advantage.

• Strong knowledge of:

• UAE health insurance procedures and e-claim systems.

• Insurance pre-authorizations and claim coordination.

• Medical coding, patient documentation, and front office operations.