Description:
Urgent requirement for 7 IT Helpdesk/ Support Engineers for a major IT vendor to be based in Dubai, UAE. We are looking for a candidate to start as soon as possible, this is a 12 month contract with extensions possible.
- Provide support for the following categories of assets o Desktops/Workstations: Windows & MAC
- Laptops: Windows & MAC
- Peripherals and accessories: keyboard, mouse, headset
- Smart devices: tablets and wearables
- Multimedia devices: projectors, TVs, digital boards
- Printers / MFP / PDA
- Reconfigure and format devices as per service requests using OS images* provided by configuration management team
- Coordination with Customer configuration management team for vendor technical support for user assets
- User support for Windows & MAC Client OS, Microsoft Exchange and Microsoft Office applications
- Individual installations of 3rd party client software on user machines as per service requests
- User support for 3rd party client software as per approved software list
- Co-ordinate with relevant Customer L3 teams for the installation of patches on workstations and laptops
- Co-ordinate with relevant Customer L3 teams for installation and configuration of network data points in Customer offices
- Frequent health check of multimedia devices in meeting rooms, future centers and business centers
- Support incident, change management and request fulfilment tasks as requested by users
- Install, move, add, configure, and distribute (IMACD) approved client software and hardware as per defined asset list