It Support Engineer

Description:

Should have:

• Mandatory Application knowledge: Opera PMS, Simphony and any ITSM Tool like Serivce desk, Service now.
• Basic knowledge on Windows server operating system including Active Directory
• Good knowledge on the Microsoft Office
• Basic knowledge on network standards, web applications and software installation

Responsible for:

Managing the portfolio of application systems software:

• L1/L2 of Business Applications (Opera, Simphony, Spasoft, Club On, PacSoft).
• Speedy resolution of the day-to-day issues pertaining to business applications
• Monitoring the ITSM tool and resolving the requests.
• Coordinating with vendor for resolving the L2/L3 request.
• Monitoring of systems to maintain the committed Systems Uptime

Minimum 3 years of hospitality experience in a 5-star hotel.

Candidate should possess a degree or diploma in computer applications and relevant IT certification. Should have good verbal and business communication skills.