It Support / It Officer

Description:

Gulf Model School, Dubai is looking for a proactive and dependable IT Support Officer to provide daily technical assistance and support school IT operations, including ID cards and biometric enrolment.
Key Responsibilities:
Provide first-level IT support to teachers, staff, and administration
Assist with staff and student biometric enrolment, updates, and troubleshooting
Support ID card printing, replacements, and access issues
Maintain and support classroom technology such as smart boards, laptops, printers, and projectors
Assist with network connectivity, system logins, and basic hardware/software troubleshooting
Support online classes, exams, and digital platforms
Maintain IT inventory and asset records
Coordinate with the IT Manager on system maintenance and updates
Ensure quick resolution of IT issues with minimal disruption to teaching and learning
Requirements:
Diploma or Bachelor’s degree in IT or a related field
Minimum 2–3 years of IT support experience (school experience preferred)
Hands-on experience with biometric systems and ID card processes is an advantage
Basic understanding of networks, hardware, and school technology systems
Good communication skills and a service-oriented approach