Junior Customer Service Executive

Description:

Certification/Degree Required:

• Bachelor's degree in business administration, marketing, or a related field preferred

Essential skills:

• Applicants MUST be fluent in English, Hindi & Urdu
• Customer centric attitude and attention to detail
• Candidates must possess their own visa (Spouse or Golden) and medical insurance
• Previous experience in a Call Center environment with a high focus on customer service

Key responsibilities:

• Respond to incoming Calls within the agreed SLA
• Adhere to the approved Call Scripts while handling calls
• Conduct proper Caller Verification as per established process, and ensure standard procedure is applied for any unverified Callers
• Provide Level 1 Troubleshooting support to Caller over the call
• Ensure all daily activities including Call-back requests and Daily Reporting are completed in a timely manner
• Maintain confidential all the Customer and Calls data as handled part of the day-to-day activities

Requirements:

• Flexibility to work in a fast-paced environment and adapt to changing priorities
• Availability to work evenings, weekends, and holidays as needed