Description:
We are in need of Listing Telesales Agent in Secondary Market:
- Palm Jumeirah
- Dubai Marina and JBR
- Dubai Hills and Tilal al Ghaf
- Downtown and Business Bay
- Dubai Creek Harbour and Meydan
- Emirates Living and Jumeirah Park
What you’ll do:
- Receive calls / emails from potential or existing customers.
- Answer queries / questions about products, services or the company.
- Qualify the clients and their inquiries using the standard Metropolitan scripts.
- Ask questions to understand customer requirements and offer solutions based on client’s needs.
- Direct prospects to the sales agent and share the feedback / information receives from the clients.
- Consistently check if clients are contacted by the sales agent. Follow up the sales agent and ensure to contact their assigned clients on time.
- Build good relationships with potential and existing customers through open and interactive communication.
- Ensure that all clients are contacted within the timeframe of 48 to 78 hours.
- Enter and update all customer information and feedbacks in the CRM system.
- Handle complaints professionally to preserve the company’s reputation and provide solutions.
- Follow up call to get feedbacks and to gather more requirements from the existing clients.
- Go the extra mile to bring more sales and facilitate future sales.
- Keep record of calls and sales and note useful information by creating daily report for all contacted leads.
Requirements:
- Exceptional command in English language (Required), speaking multiple languages is highly preferred
- Sales driven (Required)
- Related BPO experience
- Real Estate experience
- Compensation Package: AED attractive salary + bonus