Description:
A leading bank is actively hiring a Mortgage Service Desk Officer for their Dubai office
Key aspects of the role include:
- Act as the primary point of contact for mortgage clients providing excellent customer service.
- Check the customer profile in the system and suggest/provide relevant/revised mortgage rates to the line manager to enable customer requests to be actioned.
- Coordinate with relevant internal departments to fulfill client requests within the agreed turnaround times.
- Maintain accurate and up-to-date customer records in the bank's systems.
- Provide after-sales service to mortgage clients, addressing any post-purchase issues or concerns.
To be successful you will need to meet the following:
- Only Candidates based in the UAE will be considered.
- Bachelor’s degree in relevant specialisation.
- Minimum 1 – 2 years' customer service experience within the Banking industry with knowledge of Retail banking products.
- Must have a good understanding of mortgage products.
- Excellent communication skills in English and Arabic.
- Committed to providing excellent customer service and resolving client issues effectively.
- Applicants should be available for face-to-face interviews in the location mentioned above.