Description:
We are seeking an experienced Operations Manager to oversee the daily operations of our delivery and courier services at Arnab Delivery Service. As an Operations Manager, you will be responsible for managing our fleet, ensuring on-time deliveries, optimizing routes, improving operational processes, and leading a dedicated team. This role requires strong leadership, problem-solving skills, and a proven track record in managing logistics in a fast-paced environment.
Key Responsibilities:
- Oversee Daily Operations: Manage day-to-day delivery services, ensuring all deliveries are completed efficiently and on time.
- Team Management: Supervise, train, and lead delivery staff, including drivers and customer service representatives.
- Logistics Management: Optimize routes and ensure timely delivery using technology and software systems.
- Customer Satisfaction: Handle customer issues and complaints, ensuring high levels of service and satisfaction.
- Operational Process Improvement: Continuously review and improve processes to enhance efficiency and reduce costs.
- Budget and Cost Control: Manage operational budgets, track spending, and ensure financial targets are met.
- Compliance and Safety: Ensure adherence to safety protocols and regulatory standards.
- Reporting: Generate reports on performance, analyze key metrics, and make recommendations for improvement.
Qualifications:
- Minimum 5 years of experience in operations management, ideally within the courier, logistics, or delivery industry.
- Strong leadership and team management skills.
- Experience with logistics software and fleet management systems.
- Excellent communication and problem-solving abilities.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong organizational skills and attention to detail.
- Fluent in Arabic.