Pos Technical Operations Specialist

Description:

• Manage end-to-end POS terminal preparation and configuration, including software loading, parameter setup, key injection, and readiness checks before deployment to merchants.
• Oversee segregation, tracking, and processing of repaired or faulty terminals, ensuring accurate logging, vendor coordination, and return-to-stock procedures after quality verification.
• Perform ongoing terminal maintenance and e-commerce support, including troubleshooting hardware/software issues, gateway configuration updates, and ensuring secure, uninterrupted payment acceptance.
• Execute terminal fulfillment operations, ensuring timely dispatch, inventory control, documentation accuracy, and adherence to security and compliance standards across all POS and e-commerce devices.
• Attention to Detail: Ability to follow standard operating procedures accurately, verify terminal setups, and ensure correct documentation and inventory updates.
• Time Management & Task Prioritization: Capable of handling day-to-day operational tasks efficiently, meeting turnaround times, and managing workload in a fast-paced environment.
• Basic Technical Aptitude: Comfortable with handling devices, performing simple troubleshooting, and following step-by-step setup/configuration instructions.
• Teamwork & Communication: Works effectively with colleagues, vendors, and support teams while providing clear updates on operational activities.