Receptionist

Description:

Fakih IVF Fertility Center in Abu Dhabi is seeking a professional and friendly Receptionist to manage front desk operations during the morning shift. The role involves providing a welcoming and supportive experience for patients while ensuring smooth daily administrative operations within the clinic.

The ideal candidate will be responsible for handling patient interactions, managing appointments, and supporting the patient journey with empathy and confidentiality. This position requires strong communication skills in both Arabic and English and the ability to work in a fast-paced healthcare environment.

Key Responsibilities:

• Welcome and assist patients and visitors in a professional and courteous manner

• Manage patient registration, appointments, and front desk operations

• Handle patient inquiries in Arabic and English via calls, emails, and in-person communication

• Schedule, confirm, and follow up on appointments

• Maintain accurate patient records and documentation

• Coordinate with internal departments to ensure smooth patient flow

• Provide empathetic and confidential support to patients

Requirements:

• Bachelor’s degree in a relevant field

• Fluency in Arabic and English (Arabic is mandatory)

• Previous experience in front desk, customer service, or healthcare preferred

• Strong communication and interpersonal skills

• Ability to handle sensitive situations professionally

• Basic computer skills and ability to work in a fast-paced environment

• Strong knowledge of:

• Patient handling and customer service

• Appointment scheduling systems

• Healthcare front desk operations

• Confidentiality and patient care standards