Reservation Agent

Description:

Reservations Agent

You are the beginning of an exceptional guest experience.

s a Reservations Agent, you will make our guests feel welcome and reflect the exceptional experience!

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide.

• Learning programs through our Academies.

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

What you will be doing:

• Consistently offer exceptional, friendly and engaging service.

• Ensure the best selection for the guest and ensure revenue is maximized through up-selling.

• Recommend property facilities and assist guests with information and special requests.

• Book room reservation requests, enter rooming lists and update accurate information in the system.

Your experience and skills include:

• Guest focused personality is essential; experience is an asset.

• Prior experience working with Opera or a related system.

• Strong interpersonal and problem-solving abilities.

• Fluency in English; additional languages are a plus.