Reservation Agent

Description:

Suiteable Holiday Homes is looking for a detail-oriented Reservation Agent to join its growing team in Dubai. The ideal candidate should have experience in holiday homes reservations and short-term rental operations with the ability to manage guest bookings efficiently.

This role involves handling reservations, guest communication, availability management, and coordination with internal teams to ensure smooth check-in and check-out experiences. Candidates with strong organizational skills and familiarity with online travel platforms are encouraged to apply.

Key Responsibilities:

• Manage bookings, inquiries, modifications, and cancellations through Airbnb, Booking.com, Expedia, and other OTA platforms.

• Communicate with guests through phone calls, emails, and WhatsApp to provide timely support.

• Monitor reservation details, availability, and pricing updates.

• Coordinate with operations teams to ensure smooth guest arrivals and departures.

• Maintain accurate reservation records using property management systems.

Requirements:

• Previous experience in holiday homes reservations or short-term rental operations.

• Hands-on experience with OTA platforms such as Airbnb and Booking.com.

• Experience working with property management systems; knowledge of Hostaway is an advantage.

KnowWorker Rights

• Excellent communication, coordination, and organizational skills.

• Good command of English.

• Strong knowledge of:

• Holiday homes reservation processes.

• Online travel agency (OTA) platforms.

• Guest communication and booking management.