Reservations Agent

 

Description:

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

  • Convert, quickly, inquiries into contracted business
  • Respond, positively, to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotels brand standards

What are we looking for?


A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • A passion for delivering great customer service
  • A highly professional telephone manner and excellent communication skills
  • Outstanding administration and organizational skills
  • Intermediate computer proficiency

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a Reservations environment
  • Tertiary qualifications, or other collegiate-level degree

Organization Waldorf Astoria Hotels & Resorts
Industry Hotels / Restaurant Jobs
Occupational Category Reservations Agent
Job Location Ras Al Khaimah,UAE
Shift Type Morning
Job Type Full Time
Gender No Preference
Career Level Intermediate
Experience 2 Years
Posted at 2021-11-12 3:31 am
Expires on 2022-02-10