Description:
Lux holiday home is now hiring a guest relations officer to ensure that guest enquiries and bookings are dealt with in an expeditious and satisfactory manner.
- Manage and function to ensure all reservations are processed in a pleasant, professional and efficient manner
- Ensure and handle reservations, inquiries and cancellations in an attentive, courteous and efficient manner
- Ensure to quote available rates to maximize room revenue according to Company standards
- Coordinate with clients and Guest Relations Team for bookings, room availabilities, and extra services
- Ensure close alignment with Revenue Management to optimise revenues and occupancies
- Determine and implement opportunities for upselling of ancillary services and ensure reservation team actively deliver to targets
- Ensure that all reservations are captured into the system according to standard operating procedures
- Develop appropriate performance management metrics, set targets and generate reports for management
- Ensure quality of work provided meets the expectations of the Company
- Perform other relevant assignments as requested
Skills & Experience
To be an effective Reservations Agent, the candidate must demonstrate:
- Minimum of 1-year experience in a similar role with a 5* hotel or holiday home operator required
- Bachelors degree or diploma
- Fluent English mandatory
- Responsible, motivated, team player
- Must possess a customer first mentality
- Exceptional interpersonal skills
- Stong analytical skills and comfortable with numbers and presentations
- Able to take on a task and see it through to completion
- Strong communication, consultative and negotiation skills
- Creative talents and the ability to solve tough problems on the fly without having to seek assistance
- The ability to handle pressure
- Skill in prioritizing and managing multiple tasks at the same time
- Attention to detail
- Excellent time management and organisation