Description:
Whatever your role, we're all here to make the customer experience as unforgettable as possible. Our mission: to bring little moments of happiness to people.
Our growth has enabled us to offer our teams great career paths through internal development and international mobility, and it's not a question of diplomas or years of experience.
Mama Shelter is part of Ennismore, a creative hotel group rooted in cultures and destinations, with a global portfolio of brands. Ennismore is a joint venture with Accor, founded in 2021.
Our commitment to diversity and inclusion: Mama is an inclusive company, and our ambition is to recruit and promote diverse talent. Our advertisements are gender-neutral, so the masculine gender is used here to lighten the text.
Job Description
- 💼 Manage resident requests and inquiries with professionalism and efficiency, offering solutions and personalized support.
- 📦 Coordinate deliveries, maintenance appointments, and amenity bookings to ensure smooth daily operations.
- 🗺️ Maintain up-to-date knowledge of residence facilities, services, local attractions, and events to offer tailored recommendations.
- 🤝 Collaborate with residence management, security, and housekeeping teams to deliver seamless and discreet service.
- 🛠️ Address resident concerns with discretion and efficiency, escalating to management when necessary.
- 🧹 Ensure the lobby, reception, and concierge desk remain clean, organized, and presentable at all times.
- 🌟 Adhere to MAMA Shelter’s service values and etiquette in all interactions with residents and colleagues.
- 🔐 Uphold the confidentiality and integrity of resident data in compliance with legal and organizational policies.
Qualifications
- 🛎️ Previous experience in concierge, front office, or reception role, preferably in a hospitality environment.
- 💻 Proficiency in using property management systems (PMS) and office software such as Microsoft Word and Excel.
- 🗣️ Excellent communication skills in English; knowledge of Russian or other languages is a plus.
- 😊 Strong customer service orientation and a friendly, professional demeanor.
- 🔍 Attention to detail and ability to manage multiple tasks efficiently.
- 🕒 Ability to work flexible schedules, including evenings, weekends, and holidays.
- 🔒 A commitment to maintaining confidentiality and adhering to legal and organizational policies.