Retail Sales Associate

Description:

Heathrow UAE is hiring passionate and emotionally aware Retail Sales Associates for its luxury fragrance retail division located in Dubai Mall and DIFC. This role goes beyond traditional sales and focuses on delivering meaningful customer experiences through scent, storytelling, and personal connection.

The ideal candidate will understand that fragrance is not just a product, but an emotional journey tied to memory, presence, and identity. You will be working in a premium retail environment where customer engagement is centered on authenticity, warmth, and human connection rather than transactional selling.

This opportunity is best suited for individuals who value mindfulness, emotional intelligence, and luxury retail experiences that feel personal and intentional.

Key Responsibilities:

• Welcome and engage customers with warmth and professionalism
• Guide clients through personalized fragrance and scent experiences
• Build genuine, long-term customer relationships
• Understand customer preferences and recommend suitable fragrances
• Deliver a luxury retail experience based on presence and emotional connection
• Maintain store presentation and brand standards

Requirements:

• Female candidate with strong English communication skills
• Luxury retail experience preferred
• Strong interpersonal and relationship-building skills
• Warm, present, and emotionally aware personality
• Ability to work in a customer-focused luxury environment
• Passion for fragrance, storytelling, and human connection

• Strong knowledge of:
• Luxury retail customer experience
• Fragrance and sensory presentation
• Client engagement and relationship building