Description:
Responsibilities:
1. Invoicing and Billing:
- Manage the invoicing process for after-sales transactions, ensuring accuracy and timeliness in generating invoices for products and services rendered.
- Coordinate with the finance department to reconcile payments, resolve billing discrepancies, and ensure prompt payment collection from customers.
- Maintain organized records of invoices, payments, and financial transactions for auditing and reporting purposes.
2. Logistics Administration:
- Oversee logistics operations related to after-sales service, including coordinating shipments, tracking deliveries, and managing documentation for customs clearance.
- Collaborate with freight forwarders, customs brokers, and transportation providers to ensure smooth and timely movement of goods across international borders.
- Ensure compliance with customs regulations and import/export requirements, including the preparation of necessary documentation and declarations.
3. Customer Support:
- Serve as a point of contact for after-sales inquiries and support requests, addressing customer concerns and providing timely updates on order status and delivery schedules.
- Liaise with customers and internal teams to resolve any issues related to product returns, warranty claims, or service requests, ensuring customer satisfaction.
Requirements:
- Previous experience in a similar role within the HVAC industry, with a strong understanding of after-sales processes and logistics operations.
- Proficiency in managing invoicing and billing processes, with excellent attention to detail and accuracy.
- Knowledge of customs procedures and regulations related to importing/exporting HVAC equipment and components.
- Experience working with customs brokers, freight forwarders, and transportation providers to facilitate international shipments.
- Strong organizational and communication skills, with the ability to multitask and prioritize tasks effectively.
- Proficiency in MS Office applications (Word, Excel, and Outlook) and experience with ERP or accounting software is preferred.