Sales Executive

Description:

The Company – A leading beauty distribution company

The Role – Sales Executive – Skincare -Reporting to Skin Care Brand Manager,

Main focus will be on both opening new accounts while continually building business and maintaining brands Standards within existing accounts.
To work closely with the brands Education Team in order to receive and process complex customer orders, provide basic product training, complaints covering items or products ordered.
To understand the knowledge of products, product availability, sales territories, and individual existing & new customers. Will record and process orders and/or inquiries received by mail, telephone and fax to achieve sale target by end of each month.

Job Duties & Responsibilities

Sales

Develops new account (customer) relationships and regularly opens new accounts as per the assigned targets set by Management.
Manages account (customer) relationships including regular customer contact, customer appreciation
Increases product penetration by expanding the PEVONIA Product range portfolio in each account
Drives uptake of seasonal promotions
Participates in all sales activities necessary to achieve the sales targets
Receives and Processes customer orders
Manages the levels of expense in customer-driven marketing, and promotional events for each customer
Follows the Guidelines set out in the Sales Policy set by Management
Ability to travel for provision of sales visit whenever is required

Customer Training

Provides relevant basic product refresher training to each customer assigned by Management
Attends and sells at Tradeshows
Sends in weekly records of sales to the operation Manager

Administration

Follows the Guidelines set out in the Sales Policy by CBS
Fills in all required forms for internal and external customers as well as CBS Management
Sends in weekly records of sales to the Operation Manager
Sends in weekly/monthly reports of retail sales trainings completed directly to the Education Manager.

Performance Expectations

Achieves Sales targets and exceeds client satisfaction in terms of sales & back-up service

Exemplify the brands Skin Care core values (Sincere Respect, Extraordinary Customer Service, Infectious Enthusiasm and Proactive Reliability)
Arrive at each appointment on time
Keep commitments and meet deadlines with Clients
Make phone contact with every client in the assigned territory on a weekly basis
Takes all orders after the trainer conduct the training
Sets territory route so that every account receives between 1 to 3 hours of contact hours every month
Allows time during route to prospect new accounts
Ensures a minimum of 60-70% of accounts orders new products within first 3 months after launching of new product lines
Ensures all phone calls are returned within 24 hours (for both external and internal customers)
Ensures all emails are returned within 48 hours (for both external and internal customers)
Opens 1-2 new accounts per quarter (each 3-month period)

Working Relationships

Must keep abreast with CBS business strategies, developments in the Beauty/Spa industry, sales strategies, evolving technology and management tools that can be adopted to enhance sales service quality on a continual basis.
Teamwork with colleagues

Additional Responsibilities

The management tools / methodology / implementation mechanism to achieve sales objectives.
Result oriented approach and ability to speedily resolve a variety of issues arising from clients’ concerns and after sales service.

Decision making Authority and Responsibility

Decisions you Contribute to as a Team Member

Recommendations on Benchmarking, customers’ sales service indicators with leading competitors.

Decisions you need approval for

Concerns regarding discounts, promotions, and credit facilities.
Annual or any leave required.
Any sick day(s) eave required.
Any sick day(s) should be justified with a medical report from an accredited Hospital & the Marketing Manager should be notified immediately