Description:
We’re seeking a hands-on Sea Import Coordinator with solid operational experience to manage and streamline sea import activity. The ideal candidate will be comfortable working with overseas partners, monitoring shipments end-to-end, and ensuring accurate invoicing and documentation across the import lifecycle.
KEY RESPONSIBILITIES:
- Manage end-to-end sea import operations, ensuring timely updates from origin to delivery.
- Maintain daily communication with overseas agents, carriers (including airlines where relevant), and ground handling agents (GHA) to secure timely status updates.
- Track daily shipments and promptly notify stakeholders of any routing changes, transshipment (T/T) events, short shipments or deviations — keep detailed records of all updates.
- Communicate proactively with clients by phone and email to provide pre-alerts, arrival notifications, clearance status and delivery updates.
- Coordinate closely with customs clearance and in-house delivery teams to ensure smooth handovers and on-time release.
- Monitor and review agents’ billing and shipping line charges; prepare and issue invoices promptly in accordance with agreed tariffs and rates.
- Work with freight-forwarding ERP systems — familiarity with FLOTILA is an advantage.
- Apply a clear understanding of INCOTERMS to correctly interpret responsibilities and costs.
REQUIREMENTS & SKILLS:
- Proven practical knowledge of sea import processes and documentation.
- Strong communication skills for liaising with overseas partners, local teams and customers.
- Attention to detail for shipment tracking, record keeping and billing reconciliation.
- Comfortable using ERP systems and confident learning new operational tools.
- Commercial awareness and the ability to escalate and resolve operational issues quickly.