Description:
The Senior Account Manager will work with a global sports fashion retail client, to lead and manage in-store experiential retail marketing campaigns in the Gulf, based out of the UAE.
Our Senior Account Managers work alongside Account Directors, client stakeholders, suppliers and other HH Global colleagues to ensure solutions are developed and delivered on time and against operational and financial business targets.
You’ll be a leader who can focus on the vision and strategies of the account - managing the tactical components of running the daily business, balancing daily support needs with long-term strategy and successfully combining vision and reality into effective plans. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients.
This role operates on a blended basis between the local HH Global office, client sites and home as necessary.
Please submit your Resume / application in English.
Key Responsibilities
- Play a leading role in the delivery of client satisfaction through client liaison and the management of internal resource departments, your client engagement team and external suppliers
- Oversee end-to-end planning and execution of in-store experiential activations, including concept development, production, and implementation.
- Ensuring successful delivery of special execution campaigns across the client estate in UAE and occasionally other Gulf markets, making sure all is in line with contractual SLAs + KPIs.
- Manage the ongoing personal development of your team members through appraisals, one‐to‐one meetings, mentoring and training
- Develop effective account growth strategies and manage opportunities for the client, building yearly development plans and managing the overall financial performance and success of the account
- Providing technical input and advice on projects as required to achieve high quality standards
- Regular MI reporting, production of account relationship plans, risk identification and management
- Relationship management with all key stakeholders
- Contract review and renewal
Knowledge, Skills + Experience
- Advanced client service management experience, including time spent working on client site(s), developing and maintaining client relationships and across multiple vendors
- Experience in Temporary and Permanent Point of Sales Materials
- Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
- Has built client success - delivered account planning, client service plans, KPIs, budgeting, forecasting, strategic account leadership and identifying opportunities for continuous improvement.
- People Management experience including performance management and team leadership
- A proven track record of operational management for client services departments, P+L / budget management and account level financial reporting
- Excellent communication skills (verbal, written, presentation), with clarity of expression and the ability to present to and influence various stakeholder groups at all levels of seniority
- Knowledge of Indian dialects would be advantageous
- Passion for retail and sports fashion
Essential Criteria
- Must have experience in overseeing end-to-end planning and execution of in-store experiential activations, including concept development, production, and implementation
- Must have UAE driving license
- Must have the ability to work in UAE without visa restriction or requirement