Senior Business Analyst

Description:

We are seeking an accomplished Senior Business Analyst with deep domain experience in Customs, Trade Facilitation, and Single Window solutions to join a high-visibility government program in Abu Dhabi. This on-site role will play a central part in shaping next-generation digital services for trade, customs and cross-border operations.

Role Overview:
You will drive business analysis for complex trade and border systems, translate stakeholder needs into clear solution requirements, and help define practical GenAI use cases that add value to customs and single window processes. This is a hands-on position focused on delivering high quality artifacts, supporting UAT, and enabling smooth system integration across the trade ecosystem.

Key Details:
• Location: Abu Dhabi (Onsite)
• Experience: 7+ Years
• Joining: Immediate to 30 Days
• Domain: Customs, Trade Facilitation, Single Window, Port/Cargo Community Systems

Must-have Skills & Knowledge:
• Customs & Trade Systems: Proven experience with Customs Systems, Single Window implementations, Port Community / Cargo Community Systems and Trade Portals.
• Business Process Modelling: Strong command of UML (use cases, activity diagrams) and BPMN (AS-IS / TO-BE process mapping).
• Global Trade Standards: Practical knowledge of the WCO Data Model (mandatory), UN/EDIFACT, and familiarity with frameworks such as WCO SAFE, UN/CEFACT, Kyoto Convention, and WTO TFA.
• Deliverables: Ability to produce BRDs/BRS, user stories with acceptance criteria, requirements traceability matrices, and support UAT activities.
• Agile/Product Ownership: Experience serving as a Product Owner or Proxy PO in Agile teams.
• GenAI Awareness for Customs/Trade: Practical awareness (not an AI specialist) of GenAI use cases such as risk-profiling automation, document digitization & validation, and data classification / anomaly detection.
• Tools: Comfortable with Visio, Miro, Draw.io and issue/requirements tools like Jira or ADO.

Preferred / Advantageous:
• Certifications: CBAP / IIBA credential is a strong advantage.
• Technical & Data Skills: Experience with data harmonization, document digitization, and working across government trade ecosystem stakeholders.
• Soft Skills: Strong stakeholder engagement, workshop facilitation, and the ability to translate complex technical topics for business audiences.