Senior Business Development Representative

Description:

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Key Responsibilities

• Drive outbound prospecting across strategic accounts in North Africa through calls, email, LinkedIn, and targeted campaigns
• Identify, research, and engage key decision-makers within enterprise and mid-market organizations
• Partner closely with Account Executives to support account-based strategies and territory development
• Qualify inbound and marketing-generated leads to convert into sales-qualified opportunities
• Articulate the value of Genesys’ cloud and CX solutions aligned to customer challenges
• Generate consistent, high-quality pipeline aligned to regional revenue goals
• Maintain accurate activity tracking, opportunity management, and reporting in Salesforce
• Meet and exceed KPIs related to meetings booked, pipeline generated, and opportunity conversion

Skills & Qualifications

• 3–5 years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
• Fluent in French (essential) and professional proficiency in English
• Strong understanding of North African markets and business culture
• Proven track record of outbound prospecting and pipeline generation success
• Comfortable engaging mid-to-senior level stakeholders in complex organizations
• Strong communication, organizational, and time-management skills
• Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools preferred
• Must currently reside in the UAE with legal authorization to work