Senior IT Field Engineer

Description:

Whitehats LLC is seeking an experienced Senior IT Field Engineer to join its technical services team in Dubai. This is a hands-on, customer-facing role responsible for providing field support, managing IT infrastructure, and resolving technical issues across customer environments.

The ideal candidate should have strong experience in servers, networking, Microsoft 365, cloud technologies, cybersecurity, backup solutions, and end-user support. The role requires excellent troubleshooting skills, customer communication abilities, and willingness to travel to client locations across Dubai and other Emirates.

Key Responsibilities:

• Provide onsite IT support and technical assistance across customer environments.

• Manage and troubleshoot IT infrastructure, servers, networks, and end-user systems.

• Support Windows Server, Active Directory, Microsoft 365, and Azure environments.

• Configure and troubleshoot networking solutions, including VLAN, VPN, routing, switching, and Wi-Fi.

• Install, maintain, and support VMware, Hyper-V, and physical server environments.

• Manage security solutions, including FortiGate, Sophos, Cisco, Ubiquiti, or similar technologies.

• Support backup and disaster recovery solutions to ensure data protection.

• Perform system maintenance, troubleshooting, and technical documentation.

• Coordinate with customers and internal teams to resolve complex IT issues.

• Provide field support at customer sites across Dubai and other Emirates.

Requirements:

• Minimum 3 years of hands-on experience in IT infrastructure and field support.

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• Bachelor’s Degree in IT, Computer Science, Computer Engineering, or a related field.

• Strong customer-facing skills with the ability to handle technical discussions.

• Experience working with MSPs, IT service providers, or system integrators is strongly preferred.

• Strong knowledge of:

• Windows Server and Active Directory.

• Microsoft 365 and Azure.

• Networking technologies, including VLAN, VPN, routing, switching, and Wi-Fi.

• VMware, Hyper-V, and physical server environments.

• FortiGate, Sophos, Cisco, Ubiquiti, or similar solutions.

• Backup and disaster recovery solutions such as Veeam, Acronis, and Azure Backup.

• Ability to troubleshoot complex technical issues and work independently.

• Willingness to travel to customer locations when required.