Description:
We have opening in Dubai Location for Senior IT Support Engineer
Notice: – Max 30 Days
- Minimum Experience 5-9 years ( IT Support Engineer ).
- Description:
- To analyze reported incidents and provide solutions to the users enabling them to resume their work with minimum disruption as per agreed SLO. To complete IT service requests i.e. installations of PCs and peripherals as per agreed SLO.
- To set expectations to the customer based on agreed SLOs (timeframes and format).
- To coordinate unresolved / recurring faults and communicate with other IT service providers
- To provide quick fixes / workarounds / solutions to be updated in the Known error database to Problem Management Team.
- Maintain the integrity of the configuration items related to the onsite End user devices in the Configuration
- Management Database as per EGIT Policy, for his responsible area.