Senior Operations Associate

Description:

We are hiring Senior Operations Associate -UAE national for our IT client in Dubai.

JD:

To execute operations procedures and support a B2C project.

Key Roles and Responsibilities                                         

• Responsible for smooth running of Business Operation of specific or multiple product line
• Communicate with relevant parties to resolve customer queries
• Investigate system errors and identify root cause
• Accomplish administrative tasks effectively and in a timely manner
• Document process & procedures, periodic recommendation for required addition & up dation and maintain documentation status
• Monitor system health and report any outages
• Support Operations Supervisor with any requested task.

Required Skills/Abilities:

• Knowledge of organizational effectiveness and operations management
• Excellent communication skills and Leadership ability
• MS Office Proficiency
• Degree in an Industrial, Operations, or related field
• Preferably with surface-level background in IT

Required work experience/Qualifications/Certification:

• Preferably 1-2 year working in Insurance Industry
• Basic IT knowledge/Understanding on different integration