Senior Operations Executive

Description:

The Senior Operations Executive manages all aspects of travel operations including reservations, ticketing, travel coordination and customer support. He/She also handles tour assignments. He/She has overall control over day-to-day operations.

He/She is service-oriented with strong multi-tasking skills. He/She guides the operations teams to address any customer feedback and vendor management issues. He/She is able to think clearly in emergencies and ensures smooth tour operations in accordance with schedules.

Tasks:

• Manage all Agency operations
• FIT and Fixed Departures
• Guide and supervise the team for ticket issuance, reissuance, cancellation and customer service. Improve internal work procedures.
• · Work closely with the sales team to help close future requests and bookings
• · Negotiate contracts and rates with hotels and suppliers all over the world
• · Set up and establish helpful systems
• · Research new products and destinations to offer for our clients
• · Work closely with accounts team to manage quotes invoices and related back up
• · Data management and security SOPs
• · Work closely with marketing team to promote new destinations and boost sales

Desired candidate

· Excellent knowledge in GDS. Amadeus is a must

· Good knowledge in airline’s policy regarding ticketing, reissuance and cancellation.

· Strong ability in team management and team motivation.

· Strong sense of responsibility, efficient implementation and ability to work under pressure. Self-motivated.

· Excellent communication in English, Arabic is a plus

· Working experience in Online Travel Agency is a must.

· Work direction and development for a team of executives & TL Team management handling a team of Travel.

· Coaching & Feedback providing adequate feedback & coaching to improve employee morale & contribute directly to team performance.

· Attrition & Absenteeism Adherence to attrition & absenteeism targets aligned as per goals Employee Development provide learning opportunities to team & succession planning Monthly.