Senior Professional Engineer

Description:

Hiring a Senior Professional Engineer (over 8 years’ experience)

On Manage Engine full suite, who has got sound knowledge in the implementation side of Manage Engine Service Desk; Preferably an ITIL certified.

Contractual Role

Locally and Immediately Available Candidates Only

• Service Desk plus Version Upgrade and Reconfiguration: Implement the following ITIL processes, Incident, Problem, Change, Release, Service, Catalog, Request, Service Configuration, Asset, SLM, Availability, Capacity, Monitoring and Event Management, Measurement and Reporting, Continuous Improvement.
• Upgrade to Service Desk plus Enterprise and Implement the following modules: SLA Management, Knowledge Base, Change Management, Release Management, Asset Management, CMDB, Service Catalog and Problem Management. Build, Implementation and configuration multi-tenant platform for service desk to department wide.
• Integration Services: Service Desk Oracle Enterprise Manager Integration, Integration with Dynatrace for incident creation, Service Desk Orchestration Automation, Contract Management, Integration with Jira. AD Manager Plus for Access Control automation